If you are running one of the last 2-3 major versions of Windows. And that you correctly identified viruses as the cause of your problem
You will need to follow these steps:
1
download and install a program called MalwareBytes. You may need to use another computer to download the software, and then transfer it to the machine you will be working on using a USB flash drive / thumb drive (or equivalent).
2
Once installed, launch MalwareBytes and allow it to scan your computer. I recommend letting it remove pretty much anything it finds and letting you know. If anything is found
3
Run the scan again after you have allowed it to remove the infections. Repeat until the scan is clean.
4
After that, restart the device (in normal Windows mode, instead of safe mode) and see if everything is better.
or
Reset computer back to factory defaults.
Re-install antivirus software and update.
Re-apply all updates. Windows and all other application
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